Shipping costs depend on the country of destination. UPS Italy is 10 €, UPS Europe is 20 €, UPS England and Switzerland is 25 € and UPS Asia, America, Africa and Oceania is 50 €.



Times of Order Fulfillment.

All orders regularly made from Monday to Friday (including holidays and pre-holidays) will be shipped according to production times and realization with a maximum estimated of two working days. For any fast shipping needs you can contact us directly by email or mobile phone. Orders with payment by bank transfer will always be sent after the actual credit determined by the currency of the same. The above stated times are indicative and may vary in intensive periods of work for different orders registered. As soon as the shipment has left our premises, an email will be sent to inform you the tracking of the courier and keep track of the shipment.

Transport times

The transport on the territory is entrusted to Mail Boxes Etc. or other Couriers Express available according to the most advantageous rates, which on average delivers throughout Italy within 24/48 hours. The above times are absolutely indicative and may vary in periods of Holidays and/ or according to the destination to reach. In any case, the company Mail Boxes Etc. is not responsible for any delays due to the courier. The transport is covered by full insurance against damage due to the transport showing any evidence of the damaged packaging.

IMPORTANT: In order to have a fast and safe delivery it is necessary to indicate the destination address as accurately as possible. It is therefore important to provide the full address of useful information, such as staircase, Interior, Intercom, etc... also always indicate a telephone number where the courier can contact you before delivery. of the company Official Photographer srls is not responsible for any delays and/ or missed deliveries caused by incomplete addresses or not adequately provided at the time of order. Any delays will not give the buyer any right to claim damages of any kind. However, for any problem we are always at your disposal to resolve any disputes with the courier.


It is possible to exercise the right of withdrawal (pursuant to Legislative Decree no. 206/2005 (and subsequent updates)) communicating to of the company Official Photographer srls, the intention not to withhold one or more purchased items and request their refund or possible exchange with another item.The communication of the withdrawal must take place no later than 14 (fourteen) calendar days from the receipt of the goods and confirmed within 48 hours recommended to/ r or Email with return receipt, via and exclusively through the request via email, with any verification photos of the package and the damaged product. 

by email:

At this point within a maximum of 1/2 working days the product will be returned again at no additional cost. The return of the product can only be done in case it is damaged or there are product errors such as the wrong photo’s car.

The right of withdrawal cannot be exercised in the following cases:

Purchase made for business and/ or professional use (purchase with VAT).

Any product that does not retain its original features and equipment at the time of purchase.

Any product that has even been minimally used or has undergone alteration, tampering, rupture, abrasion or simple opening of a seal.

In the event that the product is damaged for reasons other than its transport.

Terms of Reimbursement. of the company Official Photographer srls, the product will be returned again at no additional cost. The return will be made and agreed with the customer within 14 working days only if there are proven reasons.


How to Request a Return.

Communicating and justifying the reasons for the return via email,

Requirements to obtain Replacement or Refund.

The return or replacement of the product can be made only and exclusively in case the product is damaged or wrong. In other situations the return cannot be made because the service we guarantee and the product we sell are customized, which is why the work has already been done and completed.

In particular, it should be noted that when it is possible to make a replacement of the product, the company will pick up the package by courier, at the expense of the company, and we will send a new physical product without additional costs from the customer.

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